Refund Policy
Last updated: August 17, 2026
This policy applies to service bookings and payments made directly with Rocky Mountain Fire Protection Services Ltd. A written quote, booking confirmation, proposal, or service agreement may contain additional or more specific terms. Mandatory rights under applicable law continue to apply.
There is no charge to submit a general inquiry or request a quote unless RMFPS clearly agrees with you in advance to a paid consultation or other billable service. Any deposit or advance-payment requirement will be disclosed before payment.
Cancellation and Rescheduling
Please request cancellation or rescheduling as soon as possible. Unless a written agreement states otherwise, amounts paid for work already performed are not refundable. Completed site attendance, delivered reports, completed training, and delivered custom materials are not refundable except where required by law or where RMFPS agrees to correct a material service or billing error.
Approved travel, accommodation, platform, payment-processing, or other non-recoverable third-party costs may be deducted where permitted by law and previously disclosed or authorized. If RMFPS cancels a paid service and cannot provide a reasonable rescheduled date, the unused portion of the payment will be refunded.
Refund Review and Contact
To request cancellation, rescheduling, or a refund review, email Assessments@rmfps.ca or call 613-218-7461 with your name, booking or invoice information, service date, and reason for the request. Approved refunds are normally returned to the original payment method; processing time may depend on the payment provider.